Telephone Etiquette

Telephone Etiquette
When you receive a phone call, just introduce your name and your office. E.g.: This is Patrick from Krusty Krab.
Smile and use the words please and thank you.
If someone ask, is this Krusty Krab? Don't be mad like Patrick. They probably just to make sure it's your workplace they're calling.



Reference:
http://www.wikihow.com/Practice-Cell-Phone-Etiquette
http://officeskills.org/telephone_etiquette.html
http://www.lehigh.edu/phones/phonevmetiquette.html